Privacy Policy

Overview

Playa Pharmacy is committed to protecting the privacy of our patients and website visitors. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website or use our pharmacy services. Our pharmacy complies with the Health Insurance Portability and Accountability Act (HIPAA), the Health Information Technology for Economic and Clinical Health Act (HITECH), and applicable California state privacy laws.

Information We Collect

Personal Information: When you contact us through our website, submit prescription inquiries, or request information about our services, you may voluntarily provide your name, email address, phone number, and mailing address.

Protected Health Information (PHI): When necessary for pharmacy services, we may collect PHI including prescription information, medication history, and healthcare provider information.

How We Use Your Information

We use information we collect to process prescriptions and compounding requests, coordinate care with your healthcare providers, respond to inquiries, and comply with legal and regulatory obligations. We use PHI only as necessary to provide pharmacy services.

How We Protect Your Information

We implement administrative, physical, and technical safeguards to protect your information in accordance with HIPAA requirements. These include secure pharmacy systems, access controls, staff training, and secure communication channels.

Disclosure of Information

We do not sell your personal information or PHI. We may disclose information as necessary to coordinate care with your prescribing healthcare providers, process prescriptions and insurance claims, comply with federal or state legal requirements, and work with trusted service providers bound by confidentiality obligations.

California Residents

Health information we maintain as a pharmacy is protected under HIPAA and the California Confidentiality of Medical Information Act (CMIA) rather than the California Consumer Privacy Act. The following applies to information collected through this website, such as contact form entries and standard website usage data.

In the past twelve months we may have collected identifiers (such as name, email address, phone number, and IP address) and internet activity information (such as pages visited). We collect this information to respond to your inquiries, operate and improve the website, and meet legal obligations.

We do not sell or share personal information, and we do not use it for cross-context behavioral advertising.

California residents may request to know what personal information we have collected, request deletion of that information, request correction of inaccurate information, and be free from discrimination for exercising these rights. To make a request, call (310) 823-4500 or email playapharmacy10@gmail.com. We will verify your identity before responding.

Cookies and Website Analytics

We use cookies and website analytics, including Google tools connected to our Google Business Profile, to understand how visitors use our site and to improve it. These tools collect standard technical information such as pages visited, browser type, and general location. We do not use advertising or cross-site tracking cookies, and we do not run analytics on pages where patients submit health information. You can manage or disable cookies through your browser settings.

Third-Party Links

Our website may link to external websites. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Us

Playa Pharmacy

8131 W. Manchester Ave., Playa Del Rey, CA 90293

Phone: (310) 823-4500

Email: playapharmacy10@gmail.com

For medical records and pharmacy privacy rights, see our Notice of Privacy Practices.